IT service management for Small and Medium Business
EHS Solutions

We help organizations use technology to build a safer, more sustainable future.
  
Managing EHS and sustainability data on spreadsheets is inefficient and costly. We can help you optimize your incident reports, near-miss data, safety processes and environmental spills – by helping you implement the right software. Get the insight you need to improve health, safety and environmental impacts with a real-time, global view of the operational risks in your workplace.
WHAT IS EHS?
As a concept, EHS is a collection of processes, rules, standards, laws, and regulations that aim to protect the environment, company, employees, and the public from harm.
In practice, EHS is a business initiative for companies that want to not only comply with regulations and industry standards, but also be better environmental stewards, and provide their employees with a safe and healthy workplace.

WHY EHS IS IMPORTANT TO BUSINESSES
Compliance is no longer the sole purpose of corporate EHS programs. New technology and regulations, strong competition, and changes in consumer attitudes have made EHS a vital and valuable tool. Here’s how:

EHS makes financial sense.  From fines for failing compliance checks to workers’ compensation claims to finding cost-saving efficiencies, there is a strong business case for EHS.

EHS can protect and enhance a company’s reputation. Thanks to new research, as well as the Internet and mobile technologies, the public is more aware and conscious of sustainability and EHS-related issues. This presents an opportunity to promote your company’s EHS efforts and protect your reputation by mitigating risks that could prove damaging.

EHS is a fantastic employee retention and recruiting tool. Workers are becoming more environmentally conscious and expect their companies to be on board, too. EHS and sustainability programs allow companies to show their commitment to the environment, their employees and the greater good—and they can be a great recruiting tool for top talent.

Coaching & User Adoption
  • You have questions, we have solutions! With nearly two decades of experience with the Intelex platform, we can provide proven best practices for everything from “set-up” to “roll out” and everything in between.

Full Implementation
  • Whether you’re implementing a new Intelex system or rolling out a new application, Tolino will guide you through the entire process. Our unique focus on delivering a flexible, best-practice driven solution with strong user adoption ensures your software investment will enhance and streamline your company’s business processes.
Design & Architecture
  • Have an idea but not sure where to start, or how it fits into your exisiting system? Tolino's Design services can help ensure your idea becomes reality as a solution that best fits into the bigger picture of your Intelex system.

Custom Intelex App Development
  • Custom Applications are exciting but require careful planning and execution. Tolino relies on decades of experience to ensure your ideas, processes or policies are carefully solutioned to provide a product that will grow as your company evolves.
Desktop & End-User Support

HOW WORKING WITH US CAN BENEFIT YOUR BUSINESS

Since 2015 we have been providing solutions in IT Support, Security and Managed Services to our customers around the world. But how can we benefit your business?

 Desktop Support engages with end users and office equipment, this service would include break-fix and limited technical guidance and support, usually offered remotely, to support and fix any software related issues on a users’ computer and the company’s networks, phones and printers.

If you are in the market for an outsourced IT support company for your small to medium enterprise (SME), then in your research you may have come across a number of terms you have likely heard before but aren’t quite sure of their exact meaning.


Below is a list of the most common terms used in the IT Service Industry pertaining to managed IT:
Please keep in mind that not every service provider will use the words in the same way, so when given a quote, make sure you understand what is included.
​​​Break-Fix is simply that, when something breaks, an independent IT Support company would be contracted to repair or replace it within an agreed time-frame. (The replacement part will likely not be included in the price of the service.) This service does not monitor, manage or maintain your systems, so when something breaks you will need to call your IT guy to get it fixed.​​

Help Desk is the central point of contact, (internal or external) to call when issues arise. Technicians would determine the cause of the problem and pass it on to the appropriate team. 
Desktop Support deals with end users and office equipment, this service would include break-fix and limited technical guidance and support, usually offered remotely, to support and fix any software related issues on a users’ computer and the company’s networks, phones and printers.

IT Support is a broad term which refers to technical assistance in the planning, set-up and maintenance of hardware and software computer systems and networks more in server rooms rather than desktops.

Managed Service typically refers to the technical support of servers, load balancers, hosting, firewalls, etc; but really any service could be managed or fully managed, it just specifies the extent of the service you should expect to receive. Managed Service is a more proactive approach to IT support as your systems will be monitored and maintained remotely by your managed service provider. It is important to understand which service is managed and which is just break-fix is so there are no misunderstandings in the future. This is usually a hardware-only package and will likely not include routine jobs, like adding new users and desktop support unless it’s written into the contract.

Fully-Managed Service is the same as Managed Service, but would also include the day to day actions, such as adding new users, deleting old ones and changing passwords.

This is not an exhaustive list and only includes terms pertaining to outsourced IT support. If there are any terms that you feel we may have missed please let us know in the comments.

Please keep in mind that though these terms are accepted by the industry as a whole, there are some providers which may use them more loosely. When given a quote by an IT support or Managed Service Company be sure that you are fully aware of what services are included. Some companies have been known to offer a break-fix service whilst calling it a managed service. If the quoted price sounds too good to be true, it probably is.
Server & Network Management

We Monitor routers, switches, firewalls, servers, and VMs 
for fault and performance

  
Network Management Services provide complete support for the management and support processes for Local Area Networks (LAN) and Wide Area Networks (WAN). Services are provided either on-site or remotely from our head office.
   
What is Server & Network Management?
Network management is defined as the process of managing a network for fault and performance using various tools and technologies to keep up with the business requirements. The objective of network management is to achieve an error free network. In today's environment, multiple network management tools are employed making the whole process a complex one.

There are four critical aspects of a network management software:
  • Fault Identification
  • Performance Management
  • Network Provisioning
  • Maintaining QoS
Fault identification in network management
​The biggest challenge with today's network management solutions, is to proactively identify faults before it impacts end-users. Tolino detects, isolates and troubleshoots faults, raises alarms to remediate faults quickly.

Network Performance Management
Performance management involves troubleshooting faults either through a manual or automated approach so that the performance of the network is restored to its original or improved condition. Tolino offers basic and advanced network troubleshooting tools to fix faults that degrade network performance.
​​Network Provisioning
Network provisioning involves calculating the load handled by the network and future demands based on the current network trend. It also involves keeping resources in reserve so that when a need arises, it becomes easier to handle.

Maintaining QoS in network management
It is common for network performance to degrade as years pass by. Therefore, it is essential to deliver quality IT services to end-users meet the SLA month on month. Tolino consultants helps you adhere to service level agreements and achieves 99.9% availability for your network and business critical applications. With business level dashboards, it is possible to detect the factors affecting your business in real time.